\u7b2c\u4e00\u90e8\u5206\uff1a\u7ba1\u7406\u89c4\u8303\uff08Specification\uff09\uff0dIT\u670d\u52a1\u7ba1\u7406\u6807\u51c6\u4ecb\u7ecd<\/p>\n
ISO\/IEC 20000-1:2005 \u5b9a\u4e49\u4e86\u670d\u52a1\u63d0\u4f9b\u8005\u4ea4\u4ed8\u7ba1\u7406\u670d\u52a1\u7684\u9700\u6c42\u3002\u5b83\u53ef\u5e94\u7528\u4e8e\u4ee5\u4e0b\u60c5\u51b5\uff1a<\/p>\n
1\uff0e \u88ab\u5411\u5916\u63d0\u4f9b\u670d\u52a1\u7684\u7ec4\u7ec7\u4f7f\u7528\uff1b
\n 2\uff0e \u88ab\u8981\u6c42\u5176\u6240\u6709\u5916\u5305\u670d\u52a1\u4f9b\u5e94\u5546\u5728\u540c\u4e00\u4f9b\u5e94\u94fe\u4e2d\u4e00\u81f4\u5de5\u4f5c\u7684\u7ec4\u7ec7\u4f7f\u7528\uff1b
\n 3\uff0e \u88ab\u6d4b\u5ea6\u5176IT\u670d\u52a1\u7ba1\u7406\u7684\u670d\u52a1\u4f9b\u5e94\u5546\u4f7f\u7528\uff1b
\n 4\uff0e \u4f5c\u4e3a\u6b63\u5f0f\u8ba4\u8bc1\u524d\u7684\u8bc4\u4f30\u57fa\u7840\uff1b
\n 5\uff0e \u88ab\u9700\u8981\u8bc1\u660e\u5176\u6709\u80fd\u529b\u63d0\u4f9b\u5ba2\u6237\u6240\u9700\u670d\u52a1\u7684\u7ec4\u7ec7\u4f7f\u7528\uff1b
\n 6\uff0e \u65e8\u5728\u901a\u8fc7\u7ba1\u7406\u548c\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u6d41\u7a0b\u7684\u6709\u6548\u5b9e\u65bd\u6765\u63d0\u5347\u670d\u52a1\u7ec4\u7ec7\u4f7f\u7528\u3002<\/p>\n
ISO20000-1:2005\u4fc3\u8fdb\u4e86\u7ec4\u7ec7\u91c7\u7528\u6d41\u7a0b\u6574\u5408\u7684\u65b9\u6cd5\uff0c\u6709\u6548\u5730\u4ea4\u4ed8\u7ba1\u7406\u670d\u52a1\u4ee5\u6ee1\u8db3\u4e1a\u52a1\u548c\u5ba2\u6237\u7684\u9700\u6c42\u3002\u5bf9\u4e8e\u671f\u671b\u9ad8\u6548\u6267\u884cIT\u670d\u52a1\u7ba1\u7406\u7684\u7ec4\u7ec7\u800c\u8a00\uff0c\u9700\u8981\u8bc6\u522b\u5e76\u7ba1\u7406\u5927\u91cf\u7684\u76f8\u5173\u6d3b\u52a8\u3002\u670d\u52a1\u7ba1\u7406\u6d41\u7a0b\u7684\u6574\u5408\u5b9e\u65bd\uff0c\u4e3a\u6301\u7eed\u63a7\u5236\u548c\u6539\u5584IT\u670d\u52a1\u63d0\u4f9b\u4e86\u53ef\u80fd\u3002<\/p>\n
\u7ec4\u7ec7\u9700\u8981\u4ee5\u8f83\u4f4e\u7684\u6210\u672c\u83b7\u5f97\u4e0d\u65ad\u66f4\u65b0\u7684\u57fa\u7840\u8bbe\u65bd\uff0c\u4ee5\u6ee1\u8db3\u4ed6\u4eec\u7684\u4e1a\u52a1\u9700\u6c42\u3002\u968f\u7740\u670d\u52a1\u5916\u5305\u65e5\u76ca\u666e\u53ca\uff0c\u6280\u672f\u9009\u62e9\u65e5\u76ca\u591a\u6837\u7684\u4eca\u5929\uff0c\u670d\u52a1\u63d0\u4f9b\u8005\u5fc5\u987b\u4e0d\u65ad\u52aa\u529b\u6765\u7ef4\u6301\u9ad8\u6c34\u5e73\u7684\u5ba2\u6237\u670d\u52a1\u3002\u7531\u4e8e\u88ab\u52a8\u54cd\u5e94\uff0c\u4ed6\u4eec\u6ca1\u6709\u66f4\u591a\u7684\u65f6\u95f4\u8fdb\u884c\u89c4\u5212\u3001\u57f9\u8bad\u3001\u68c0\u67e5\u3001\u7814\u7a76\u4ee5\u53ca\u4e0e\u5ba2\u6237\u5171\u540c\u5de5\u4f5c\u3002\u7ed3\u679c\u5bfc\u81f4\u7ed3\u6784\u5316\u3001\u4e3b\u52a8\u7684\u670d\u52a1\u4e3e\u63aa\u96be\u4ee5\u5f97\u5230\u5b9e\u65bd\u3002\u800c\u5ba2\u6237\u8981\u6c42\u670d\u52a1\u63d0\u4f9b\u8005\u4e0d\u65ad\u63d0\u9ad8\u5176\u670d\u52a1\u8d28\u91cf\u3001\u964d\u4f4e\u6210\u672c\u3001\u589e\u52a0\u7075\u6d3b\u6027\u5e76\u5bf9\u5ba2\u6237\u7684\u9700\u6c42\u505a\u51fa\u66f4\u5feb\u5730\u54cd\u5e94\u3002<\/p>\n
\u76f8\u53cd\uff0c\u6709\u6548\u7684\u670d\u52a1\u7ba1\u7406\u80fd\u591f\u4ea4\u4ed8\u9ad8\u6c34\u5e73\u7684\u5ba2\u6237\u670d\u52a1\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002\u670d\u52a1\u548c\u670d\u52a1\u7ba1\u7406\u5bf9\u4e8e\u7ec4\u7ec7\u521b\u9020\u4ef7\u503c\u5e76\u4e14\u7b26\u5408\u6210\u672c\u6548\u76ca\u662f\u81f3\u5173\u91cd\u8981\u7684\u3002ISO\/IEC 20000\u6807\u51c6\u80fd\u591f\u4f7f\u670d\u52a1\u63d0\u4f9b\u8005\u4e86\u89e3\u5982\u4f55\u63d0\u9ad8\u4ed6\u4eec\u4ea4\u4ed8\u7ed9\u5185\u90e8\u6216\u5916\u90e8\u5ba2\u6237\u7684\u670d\u52a1\u8d28\u91cf\u3002<\/p>\n
ISO\/IEC 20000\u6807\u51c6\u63cf\u7ed8\u4e86IT\u670d\u52a1\u7ba1\u7406\u6807\u51c6\u4e0e\u6700\u4f73\u5b9e\u8df5\u4e4b\u95f4\u7684\u533a\u522b\uff0c\u8fd9\u4e9b\u6d41\u7a0b\u4e0e\u7ec4\u7ec7\u7684\u6784\u6210\u6216\u5927\u5c0f\u4ee5\u53ca\u7ec4\u7ec7\u7684\u540d\u79f0\u548c\u7ed3\u6784\u65e0\u5173\u3002ISO\/IEC 20000\u6807\u51c6\u9002\u7528\u4e8e\u5927\u578b\u6216\u5c0f\u578b\u7684\u670d\u52a1\u63d0\u4f9b\u8005\u3002\u670d\u52a1\u7ba1\u7406\u6d41\u7a0b\u5c06\u4ee5\u6709\u9650\u7684\u8d44\u6e90\u6c34\u5e73\u4e3a\u5ba2\u6237\u4ea4\u4ed8\u6700\u80fd\u6ee1\u8db3\u5176\u9700\u6c42\u7684\u670d\u52a1\u3002\u5982\uff1a\u4e13\u4e1a\u7684\u3001\u7b26\u5408\u6210\u672c\u6548\u76ca\u7684\u3001\u98ce\u9669\u53d7\u63a7\u7684\u670d\u52a1\u3002<\/p>\n
\u7b2c\u4e8c\u90e8\u5206\uff1a\u5b9e\u65bd\u51c6\u5219\uff08Code of practice\uff09\uff0d\u5b9e\u8df5\u6307\u5bfc<\/p>\n
ISO\/IEC 20000-2:2005\u4e3a\u5ba1\u8ba1\u4eba\u5458\u63d0\u4f9b\u884c\u4e1a\u4e00\u81f4\u8ba4\u540c\u7684\u6307\u5357\uff0c\u5e76\u4e14\u4e3a\u670d\u52a1\u63d0\u4f9b\u8005\u89c4\u5212\u670d\u52a1\u6539\u5584\u6216\u901a\u8fc7ISO\/IEC 20000-1:2005\u5ba1\u6838\u63d0\u4f9b\u6307\u5bfc\u3002 ISO\/IEC 20000-2:2005\u57fa\u4e8e\u5df2\u88ab\u66ff\u4ee3\u7684BS 15000-2\u7684\u3002<\/p>\n
\u5b9e\u8df5\u51c6\u5219\u63cf\u8ff0\u4e86\u5728BS 15000-1\u4e2d\u670d\u52a1\u7ba1\u7406\u6d41\u7a0b\u7684\u6700\u4f73\u5b9e\u8df5\u3002\u4e3a\u4ee5\u6700\u5c0f\u6210\u672c\u6ee1\u8db3\u4e1a\u52a1\u9700\u6c42\uff0c\u5ba2\u6237\u5bf9\u4f7f\u7528\u5148\u8fdb\u8bbe\u65bd\u4f1a\u4e0d\u65ad\u63d0\u51fa\u8981\u6c42\uff0c\u670d\u52a1\u63d0\u4f9b\u5c31\u8d8a\u53d1\u663e\u5f97\u91cd\u8981\u4e86\u3002\u4eba\u4eec\u5df2\u7ecf\u610f\u8bc6\u5230\u670d\u52a1\u548c\u670d\u52a1\u7ba1\u7406\u5bf9\u4e8e\u5e2e\u52a9\u7ec4\u7ec7\u5f00\u6e90\u8282\u6d41\u7684\u91cd\u8981\u6027\u3002<\/p>\n
ISO\/IEC 20000-1\u662f\u670d\u52a1\u7ba1\u7406\u89c4\u8303\uff0c\u5728\u9605\u8bfb\u65f6\u5e94\u7ed3\u5408ISO\/IEC 20000-2\u3002<\/p>\n
ISO\/IEC 20000\u7cfb\u5217\u80fd\u4f7f\u7ec4\u7ec7\u4e86\u89e3\u5982\u4f55\u4ece\u5185\u90e8\u548c\u5916\u90e8\u6539\u8fdb\u5176\u670d\u52a1\u8d28\u91cf\u3002<\/p>\n
\u7531\u4e8e\u7ec4\u7ec7\u5bf9\u670d\u52a1\u652f\u6301\u7684\u65e5\u76ca\u4f9d\u8d56\uff0c\u4ee5\u53ca\u6280\u672f\u591a\u6837\u6027\u7684\u73b0\u72b6\uff0c\u670d\u52a1\u63d0\u4f9b\u65b9\u6709\u53ef\u80fd\u901a\u8fc7\u52aa\u529b\u4fdd\u6301\u5ba2\u6237\u670d\u52a1\u7684\u9ad8\u6c34\u51c6\u3002\u670d\u52a1\u4f9b\u5e94\u65b9\u5f80\u5f80\u88ab\u52a8\u5de5\u4f5c\uff0c\u5f88\u5c11\u82b1\u65f6\u95f4\u89c4\u5212\u3001\u57f9\u8bad\u3001\u68c0\u67e5\u3001\u8c03\u67e5\u5e76\u4e0e\u5ba2\u6237\u4e00\u540c\u5de5\u4f5c\uff0c\u5176\u7ed3\u679c\u5fc5\u7136\u5bfc\u81f4\u5931\u8d25\u3002\u5176\u5931\u8d25\u5c31\u6e90\u4e8e\u6ca1\u6709\u91c7\u7528\u7cfb\u7edf\u3001\u4e3b\u52a8\u7684\u5de5\u4f5c\u65b9\u5f0f\u3002<\/p>\n
\u670d\u52a1\u4f9b\u5e94\u5546\u4e5f\u5e38\u5e38\u88ab\u8981\u6c42\u63d0\u9ad8\u670d\u52a1\u8d28\u91cf\uff0c\u964d\u4f4e\u6210\u672c\u3001\u91c7\u7528\u66f4\u5927\u7075\u6d3b\u6027\u548c\u66f4\u5feb\u53cd\u5e94\u901f\u5ea6\u3002\u6709\u6548\u7684\u670d\u52a1\u7ba1\u7406\u80fd\u63d0\u4f9b\u9ad8\u6c34\u51c6\u7684\u5ba2\u6237\u670d\u52a1\u548c\u8f83\u9ad8\u7684\u5ba2\u6237\u6ee1\u610f\u5ea6<\/p>\n
ISO\/IEC 20000\u7cfb\u5217\u5bf9\u6d41\u7a0b\u7684\u6700\u4f73\u5b9e\u8df5\u8fdb\u884c\u4e86\u603b\u7ed3\uff0c\u53ef\u9002\u7528\u4e8e\u4e0d\u540c\u89c4\u6a21\u3001\u7c7b\u578b\u548c\u7ed3\u6784\u7684\u7ec4\u7ec7\u3002<\/p>\n
ISO\/IEC 20000\u7cfb\u5217\u9002\u7528\u4e8e\u5927\u578b\u6216\u5c0f\u578b\u7ec4\u7ec7\uff0c\u670d\u52a1\u7ba1\u7406\u6d41\u7a0b\u6700\u4f73\u5b9e\u8df5\u8981\u6c42\u5e76\u4e0d\u4f1a\u56e0\u4e3a\u7ec4\u7ec7\u5f62\u5f0f\u4e0d\u540c\u800c\u88ab\u6539\u53d8\u3002<\/p>\n
ISO\/IEC 20000-2\u63cf\u8ff0\u4e86IT\u670d\u52a1\u7ba1\u7406\u6d41\u7a0b\u8d28\u91cf\u6807\u51c6\u3002\u8fd9\u4e9b\u670d\u52a1\u7ba1\u7406\u6d41\u7a0b\u4e3a\u7ec4\u7ec7\u5728\u4e00\u5b9a\u73af\u5883\u4e2d\u5f00\u5c55\u4e1a\u52a1\u63d0\u4f9b\u4e86\u6700\u4f73\u5b9e\u8df5\u6307\u5357\uff0c\u5305\u62ec\u63d0\u4f9b\u4e13\u4e1a\u670d\u52a1\u3001\u964d\u4f4e\u6210\u672c\u3001\u8c03\u67e5\u548c\u63a7\u5236\u98ce\u9669\u3002<\/p>\n
\u5728\u540c\u4e00\u6d41\u7a0b\u4e2d\uff0c\u5728\u6d41\u7a0b\u4e4b\u95f4\u548c\u5de5\u4f5c\u56e2\u961f\u4e4b\u95f4\u4f7f\u7528\u5404\u79cd\u672f\u8bed\u5f80\u5f80\u4f1a\u8ba9\u4e00\u4e2a\u521a\u63a5\u89e6\u670d\u52a1\u7ba1\u7406\u7684\u7ba1\u7406\u8005\u4e0d\u77e5\u6240\u63aa\u3002\u5bf9\u672f\u8bed\u7684\u4e00\u77e5\u534a\u89e3\u4f1a\u963b\u788d\u5efa\u7acb\u6709\u6548\u7684\u7ec4\u7ec7\u6d41\u7a0b\u3002\u56e0\u6b64\u4e86\u89e3ISO\/IEC 20000\u672f\u8bed\u975e\u5e38\u91cd\u8981\u3002<\/p>\n
ISO\/IEC 20000-2\u63a8\u8350\u670d\u52a1\u7ba1\u7406\u8005\u91c7\u7528\u4e00\u81f4\u7684\u672f\u8bed\u548c\u7edf\u4e00\u7684\u65b9\u6cd5\u8fdb\u884c\u670d\u52a1\u7ba1\u7406\uff0c\u8fd9\u53ef\u4ee5\u4e3a\u6539\u8fdb\u670d\u52a1\u4ea4\u4ed8\u57fa\u7840\uff0c\u5e76\u6709\u52a9\u4e8e\u670d\u52a1\u63d0\u4f9b\u8005\u5efa\u7acb\u4e00\u4e2a\u670d\u52a1\u7ba1\u7406\u6846\u67b6\u3002<\/p>\n
ISO\/IEC 20000-2\u4e3a\u5ba1\u8ba1\u4eba\u5458\u63d0\u4f9b\u6307\u5357\uff0c\u5e76\u53ef\u4e3a\u7ec4\u7ec7\u89c4\u5212\u670d\u52a1\u7684\u6539\u8fdb\u63d0\u4f9b\u5e2e\u52a9\uff0c\u4ee5\u4fbf\u7ec4\u7ec7\u901a\u8fc7ISO\/IEC 20000-1\u8ba4\u8bc1\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"
\u7b2c\u4e00\u90e8\u5206\uff1a\u7ba1\u7406\u89c4\u8303\uff08Specification\uff09\uff0dIT\u670d\u52a1\u7ba1\u7406\u6807\u51c6\u4ecb\u7ecd ISO\/IEC 20000-1:200 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-241","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"http:\/\/shop.glyingzhi.com\/index.php\/wp-json\/wp\/v2\/posts\/241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/shop.glyingzhi.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/shop.glyingzhi.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/shop.glyingzhi.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/shop.glyingzhi.com\/index.php\/wp-json\/wp\/v2\/comments?post=241"}],"version-history":[{"count":1,"href":"http:\/\/shop.glyingzhi.com\/index.php\/wp-json\/wp\/v2\/posts\/241\/revisions"}],"predecessor-version":[{"id":242,"href":"http:\/\/shop.glyingzhi.com\/index.php\/wp-json\/wp\/v2\/posts\/241\/revisions\/242"}],"wp:attachment":[{"href":"http:\/\/shop.glyingzhi.com\/index.php\/wp-json\/wp\/v2\/media?parent=241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/shop.glyingzhi.com\/index.php\/wp-json\/wp\/v2\/categories?post=241"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/shop.glyingzhi.com\/index.php\/wp-json\/wp\/v2\/tags?post=241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}